We are sure you understand patients who fail to attend their appointments and do not inform the Practice incur significant cost to both the Practice and other patients in terms of lost appointments. We are committed to providing appointments to meet the needs of our patients but cannot replace appointments lost due to failure to attend.
Please help us to help you by always cancelling an appointment you are unable to attend or no longer need.
Patients that do not keep appointments and do not cancel them cost the NHS millions of pounds, they also waste the doctors time and deprive another patient of an appointment.
We all accept that people can forget appointments. However patients who DNA frequently will receive a letter. This letter explains that if a patient should continue to DNA without contacting the practice, they may be removed from the practice list. Should this occur, a discussion will take place with the GP whom the patient consults mostly. The decision whether to remove the patient will be taken on a case by case basis. If the decision results in removal:-
- A letter will be sent informing the patient that he/she is being removed from our list and detailing the reason.