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3 Frederick Treves HouseSt John WayDorchester, DT1 2FDTel: 01305 251128
Your telephone call is important to us, and we understand that you want to speak to us as quickly as possible. If you are telephoning about a repeat prescription or information about test results, please call AFTER 11.00 am.
If you wish to order a repeat prescription you can use our dedicated Repeat Prescription line on 01305 217037 and leave a message. Remember you must allow at least two working days before you need it (we need time to print the script, order the goods, dispense the order and check it).
If your long-term medication has been approved on a repeat prescription basis you can place orders in a number of ways:
In exceptional circumstances if you find you have run short of your medicine, please speak to the reception staff and we will try to fast-track your request.
Please do not go to A&E or Out of Hours if you run out of medication over a weekend or bank holiday. They will not be able to supply you with your medication. Please go to your usual pharmacy - they may give you sufficient supplies to see you through. However, there may be a charge for this.
We are a dispensing practice for our patients who live more than one mile away from a pharmacy. Patients who live in Dorchester will need to use one of the many local pharmacies. Our dispensary is open during our normal opening hours, but in the case of urgent treatment when the dispensary is closed, prescriptions can be dispensed by local pharmacies in the area. The out-of-hours service will provide medication for immediate use when necessary.
We will take returns of unused drugs as we have safe waste management.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. Requests for drugs that are not recognised as repeat treatment (i.e. they are not on your repeat list) may take longer to process as they require additional checking. Thank you for your understanding in this matter.
As of Monday 14th September 2020 please do not come to the surgery before 11 am to collect your medication. Thank you.
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 28th January 2020.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about EPS on the NHS website.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Poundbury Doctors Surgery are now offering on-line repeat prescriptions. In order for you to use this please follow the following instructions:
1. Bring one of the following forms of ID into the surgery - passport, driving licence, any other photo ID (eg bus pass).
2. You will be given an Application for Online Access to My Medical Record to fill in.
3. The Receptionist will then generate a letter for you which will show you your log-in details.
3. At home - when you next go into Poundbury Doctors Surgery website, click onto the link below and follow the instructions:
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
IMPORTANT NEW REGULATIONS - Information provided by Dorset CCG regarding travel vaccinations and rules regarding maximum prescriptions and de-registration of patients who are out of the UK. For the latest information, please click onto the document below.
Dorset CCG Prescribing for Overseas Travel
Please note: Local Yellow Fever Centres are:
Boots the Chemist, Dorchester