Telephone Contact

Your telephone call is important to us, and we understand that you want to speak to us as quickly as possible.  If you are telephoning about a repeat prescription or information about test results, please call AFTER 11.00 am. 


Repeat Prescriptions

If you wish to order a repeat prescription you can use our dedicated Repeat Prescription line on 01305 217037 and leave a message.  Remember you must allow at least two working days before you need it (we need time to print the script, order the goods, dispense the order and check it).   


Important Patient Information - Updated 25th Feb, 2021


Covid Vaccination Programme


Please do not telephone the surgery enquiring about details of the Covid vaccination programme.  You will be contacted by us either by mobile text or by telephone to book your vaccination.  Please click onto the link below "Covid Vaccine Why Do I Have to Wait" for more details.  We have to adhere to strict government guidelines regarding the order of the group of patients who are invited for their vaccine.    All gp practices in the Mid Dorset Locality are working together to deliver the vaccine to as many patients as possible and as quickly as possible and all of our local Covid vaccinations are being carried out at The Atrium Health Centre in Dorchester.  

We are totally in the hands of the suppliers of the vaccine.  


NHS England are also sending letters to patients about Alternative Vaccination Sites  (we have no control over these letters being sent to patients).  The Alternative Vaccination Sites are at the Bournemouth International Centre and Morrisons in Yeovil – if you already have an appointment through your GP at The Atrium Health Centre, please attend that appointment. This will prevent wasted appointments that the NHS cannot fill at short notice.

But we want to be clear that this is just another option.  If you receive one of these letters, you do not have to have your vaccination at the BIC or in Yeovil.  If you would rather have an appointment closer to home, you can choose to do that, and your local GP-led service will be in touch soon to offer this.

Text message Concerns  - Some patients have been concerned about the text message invites they have received - spotting a scam:

Spotting a scam

The COVID-19 vaccine is free of charge on the NHS.

The NHS will never ask for:

  • your bank account or card details
  • your pin or banking password
  • copies of personal documents to prove your identity such as your passport, driving licence, bills or pay slips

If you think you have been a victim of fraud or identify theft, report it to Action Fraud on 0300 123 2040.

February 2021 ๐—–๐—ผ๐—ฟ๐—ผ๐—ป๐—ฎ๐˜ƒ๐—ถ๐—ฟ๐˜‚๐˜€ ๐—–๐—ข๐—ฉ๐—œ๐—— ๐Ÿญ๐Ÿต ๐—จ๐—ฝ๐—ฑ๐—ฎ๐˜๐—ฒ

Dear Patient

We would like to thank you for your support given to Poundbury Doctors Surgery since the outbreak of COVID-19. The changes implemented at the practice since March 2020 have been made following national guidance in order to protect all patients and staff at the practice.


The practice is still open for normal GP enquiries, check-ups, tests or to report new symptoms. As you may have experienced, our phone lines are extremely busy at the moment, if you do need to call the practice, we welcome your patience!


The best way to get information or to contact us is via our website. From there you can use eConsult, an online tool where you can look-up common symptoms if you’re keen to manage a simple ailment yourself or you can complete the online form to submit an enquiry directly to the GP practice.


If you have registered to view your our online medical records (with SystmOnline), you will be able to view test results, book telephone consultations or order repeat prescriptions and update contact details such as your telephone number or email address. More information can be found in the ‘online services’ section of the website.


For the latest information on COVID-19 please visit Dorset CCG’s vaccine information page:, if you feel you may have coronavirus symptoms please call 119 for advice



Dr Koppenhol, Coronavirus COVID 19 GP Lead


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Welcome to Poundbury Doctors Surgery (we were The Cornwall Road Medical Practice Renamed as of 1.5.2016)

We are a dispensing family doctor practice on the western side of Dorchester located on the edge of Poundbury, Dorset.  We are located within Frederick Treves House, a purpose-built medical centre.  We are on the left-hand-side as you enter the building.  Our receptionists will offer you a warm welcome. 

We cover a semi-rural and rural area that includes Dorchester and a surrounding area of approximately 5 miles radius.


We welcome new patients to join our practice.  Click on the New Patients tab above to find out more.Access

 The practice has a parking area that includes spaces allocated for those with disability next to the front entrance.  The building is  designed to assist those with disability and there is a patient lift for those patients who are unable to use the stairs.  All patient areas, including the toilets, are wheelchair accessible. We also have a ‘hearing aid loop’ facility. If you require any  assistance with this please ask at reception.

With patient needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as our opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.


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NHS Sign

Staff at Poundbury Doctors Surgery

  Kind Words from a Member of the Public

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Running out of Medication?

Please do not go to A&E or Out of Hours if you run out of medication over a weekend or bank holiday.  They will not be able to supply you with your medication.  Please go to your usual pharmacy - they may give you sufficient supplies to see you through.  However, there may be a charge for this. 

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New Non-Emergency Patient Transport

Please click onto the link below for details:

New Number for Non Emergency Transport

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New Electronic Prescribing Service (EPS)

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 28th January 2020.

The NHS advise that the most efficient way of patients receiving their repeat prescriptions is to have a nominated pharmacy. 

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.

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 When We are Closed

If you need to seek urgent medical advice when the surgery is closed please phone 111. 

You may be asked to attend the treatment centre which is situated in Dorset County Hospital.  All phone conversations with NHS 111 are recorded as a matter of routine. 

NHS 111 is available 24 hours a day, 365 days a year.  Calls free from landlines and mobile phones (although pay-as-you-go mobiles must have at least 1p credit).

Out-of-hours services are busy so please think carefully before asking to see a doctor and only do so if you cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.





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"My Journey with Type 2 Diabetes"

Please click onto the link below to read the article about the journey of one of our patients:

My Journey With Type 2 Diabetes



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Celebrate 5 July 2018

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We had our CQC inspection on

11th January 2017. 

  Here is their final report .


CQC Report


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We have been a Dementia Friendly GP Surgery since 2015 in recognition of the changes we implemented to improve support for the care of people with dementia and their carers. 

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We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments are at a different site e.g.  DCH.

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Our website address is:








































(Site updated 25/02/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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