Reception Manager
Poundbury Doctors Surgery – Dorchester, Dorset
Full-Time – 35 hours per week, Monday to Friday

Are you an experienced and motivated manager looking for your next challenge in a friendly and expanding medical practice? Poundbury Doctors Surgery in Dorchester is seeking a proactive and organised Reception Manager to join our team.

About the Role

As Reception Manager, you will play a key role in the smooth running of our front-of-house operations. You will lead and support our dedicated reception team, ensuring patients receive excellent service while maintaining an efficient, professional environment. This is a full-time position working 35 hours per week, Monday to Friday.

Key Responsibilities

• Manage and support the day-to-day activities of the reception team
• Ensure a professional, welcoming, and efficient patient experience
• Monitor workloads, organise rotas, and handle staff training and development
• Liaise with clinical and administrative staff to ensure effective communication
• Contribute to the continued development and improvement of reception services

About You

We are looking for someone with:

• Previous experience in a supervisory or management role (healthcare experience desirable but not essential)
• Excellent communication and people skills
• Strong organisational ability and attention to detail
• Proficiency with IT systems and adaptability to new technologies
• A calm, compassionate, and solutions-focused approach

Why Join Us?

Poundbury Doctors Surgery is a welcoming, supportive, and growing practice located in the heart of Dorchester. We pride ourselves on our patient-centred approach and positive working environment. If you would like to apply, please send your CV with a covering letter to Sarah Botta, Practice Manager.  Email address: Poundbury.doctors@nhs.net

The new weight management ‘Tirzepatide’ medication (brand name Mounjaro) will be available to NHS patients nationally from 23 June.

In Dorset around 1,000 people currently qualify for the medication based on national eligibility criteria – but it won’t be available locally until later this year (autumn) – so please don’t contact your GP just yet as they’re unable to help currently.

For further information please use the following link: Tirzepatide (Mounjaro) – NHS Dorset 

Do you have a problem that affects your neck, back, bones, joints or muscles? You may be eligible to see one of the First Contact Physiotherapists (FCP) based at the surgery, they are with us on both a Monday and Friday. They are physiotherapists with expertise in the assessment and management of Musculoskeletal (MSK) conditions such as soft tissue, muscle and joint pain, they are then able to decide on the most appropriate management pathway for you. If you would like to make an appointment to see one of our FCPs please contact reception on 01305 251 128.

If you have received a message stating that your appointment will be at Puddletown Surgery, please ignore this as it has been sent in error. Your in-person appointments will be at our surgery. We apologise for any inconvenience and confusion caused.

PRESCRIPTION REQUEST NOTICE

Dear Patients,

We are currently experiencing large demand on our prescription line. Where possible please order your medication through the NHS app or SystmOnline, if you need help with this please contact the surgery on 01305 251 128. If you do not have access to the internet our prescription line will still be available. However, due to limited space in our voicemail inbox you may need to ring back at a later time to submit your request. Requests will take 2 working days to process.

If your prescription review is overdue please book an appointment with your usual doctor.

Many thanks,

Poundbury Doctors Surgery

I am retiring from the Poundbury Doctors Surgery in April 2025.

I have worked at the Practice for over 25 years, and it has been a real privilege to be a Dorchester GP. During this time, I have seen many advances in medicine, changes in the NHS and the steady growth of Poundbury Doctors Surgery. Please be reassured that I am leaving the Practice on good terms.

In April, if I am your registered GP, your registration will automatically be transferred to my GP colleagues at Poundbury Doctors Surgery.

It has been a pleasure to work with all patients and staff. I wish everyone the very best for the future.

Andrew Riddoch

Poundbury Doctors Surgery were delighted with the donation of 12 blood pressure monitors from the Lions Club recently.  These monitors are very useful for us to lend to our patients for home use. 

When tested in a clinical setting (such as a GP surgery), patients may feel anxious, which can affect their blood pressure readings.  Monitoring at home provides a more accurate reflection of actual blood pressure and allows patients to track their blood pressure consistently over time.  Studies show that home blood pressure monitoring can lead to a reduction in clinical events such as heart attacks or strokes. 

If you borrow one of our BP monitors to use at home, please remember to return it to us along with your BP readings.

Pictured – Dr Rob Koppenhol receiving the BP monitors from Peter See and Tony Howden.

This is Tania (right-hand-side) receiving the Bronze Plus Award from Jackie Hicken, Mid Dorset PCN Carers Lead, for her work as Carer's Lead at Poundbury Doctors Surgery.  This is a new role for Tania and she has achieved so much in such a short time.  Well done Tania.

Poundbury Doctors Surgery were thrilled to receive the kind donations from Poundbury Garden Centre involved with our Social Prescribing work.  The plants all have known medical benefits and the befriending bench is to encourage patients to take a rest, have a chat with a friend or meet a new friend.

If you have borrowed one of our BP monitors to use at home, please return it to us.  We purchased 20 monitors which we have lent out to patients and none of them have been returned.  We do not have the resources to replace these machines.  Thank you.